Mbi44 Privacy Policy – Personal Data Protection for Malaysian Casino Members

Mbi44 ("we", "platform", "mbi44.im") respects the privacy of every individual who uses our online casino platform. This Privacy Policy outlines our practices regarding the collection, use, storage, protection, and disclosure of personal information provided by mbi44 members and visitors.

This document applies to all information collected through the mbi44.im website, mobile application (if applicable), and any other communication channels related to mbi44 services — including interactions via live chat, customer support email, and the account registration process.

Mbi44 operates as a digital casino entertainment platform offering slots, live casino with real dealers, table games, baccarat, lottery, and live sports matches to adult players in Malaysia. In running these operations, we collect and process only the minimum personal data necessary to deliver a safe, fair, and quality service.

By registering a mbi44 account, making a deposit, or simply using our platform, you agree to the data protection practices set out in this Privacy Policy. If you do not agree, please contact us at support@mbi44.im before continuing to use the platform.

Mbi44 collects various types of information from members and users of our platform. The following are the main categories of information we collect and how they are collected:

A. Information You Provide Directly

• Registration information: Your full name, email address, Malaysian mobile number, username, and password as provided when registering your mbi44 account.
• Identity verification information (KYC): A copy of your Malaysian identity card (MyKad), passport, or other valid identification document as required for identity verification in accordance with compliance requirements.
• Financial information: Malaysian bank account numbers and e-wallet details (Touch 'n Go, GrabPay, DuitNow, ShopeePay, Boost) used for deposits and withdrawals. mbi44 does not store full credit or debit card numbers — only the information necessary to process transactions.
• Communications: The content of messages you send to the mbi44 customer support team via live chat, email, or any other communication channel.

B. Information Collected Automatically

• Platform usage data: Games played, total wagers, wins and losses, session duration, gameplay patterns, and transaction history within the mbi44 platform.
• Technical data: IP address, device type, operating system, browser type and version, screen resolution, and other relevant technical information.
• Approximate location data: Based on your IP address, mbi44 determines the state or country from which access is made for compliance and security purposes. We do not track your precise GPS location.
• Cookie and tracking data: As described in the Cookie Policy section of this document.

Mbi44 uses the personal information collected solely for legitimate, reasonable purposes that are directly related to providing you with a safe and high-quality online casino experience. The primary purposes for which your data is used are as follows:

• Account management: Creating, maintaining, and securing your mbi44 account, including processing logins, password changes, and profile information updates.
• Financial transaction processing: Processing deposits via Touch 'n Go eWallet, GrabPay, DuitNow, FPX, Maybank2u, CIMB Clicks, ShopeePay and Boost, as well as handling withdrawal payments to your Malaysian bank account or e-wallet.
• Identity verification & compliance: To meet legal requirements relating to customer identity verification (KYC) and anti-money laundering (AML) obligations applicable to the mbi44 platform's operations.
• Security & fraud prevention: Detecting and preventing unauthorised access, fraud, multiple account creation, and platform abuse. Usage data and IP addresses are used for these purposes.
• Customer support: Enabling the mbi44 support team to assist you in resolving issues, answering enquiries, and providing relevant help based on your account history.
• Platform improvements: Analysing aggregated usage patterns to improve interface design, platform performance, and the overall mbi44 player experience.
• Service communications: Sending important notifications related to your account, updates to terms and conditions, and security information via email or SMS.
• Marketing (with consent): If you have given your consent, we may send you promotional information about mbi44 bonuses, new games, and special offers. You may withdraw this consent at any time.

Mbi44 does not sell, rent, or share your personal information with third parties for their own marketing or advertising purposes. However, in the course of operating the platform, there are specific situations where your data may be shared with selected parties:

• Payment service providers: The transaction information required is shared with Malaysian e-wallet and banking providers such as Touch 'n Go, GrabPay, DuitNow, and FPX solely to process your deposits and withdrawals. These providers are bound by strict confidentiality agreements with mbi44.
• Game providers: Minimal gameplay data is shared with game providers such as Evolution Gaming, Pragmatic Play Live, and SA Gaming for the purposes of operating live casino and slots. This data does not include sensitive personal identification information.
• IT and security service providers: mbi44 uses trusted third-party providers for server hosting, cybersecurity, and platform analytics. All such providers are bound by strict data protection agreements.
• Legal requirements: mbi44 may disclose personal information when required by law, court order, or a valid request from the relevant Malaysian authorities.
• mbi44 rights protection: In cases involving suspected fraud, money laundering, or legal proceedings, relevant information may be shared with legal counsel or law enforcement authorities.

Mbi44 invests seriously in security infrastructure to ensure your personal data is always protected. The technical and organisational security measures we have in place include:

• 256-bit SSL/TLS Encryption: All communications between your device and mbi44's servers are encrypted using the highest industry-standard encryption, ensuring your data cannot be intercepted in transit.
• Data encryption at rest: Sensitive information such as passwords and financial details is stored in encrypted format using modern encryption algorithms. Passwords are never stored as plain text in our systems.
• Layered access controls: Access to members' personal data within mbi44's internal systems is restricted to staff who require it to carry out their duties, and every access is logged for audit purposes.
• 24/7 threat monitoring: Security monitoring systems operate around the clock to detect and respond to any suspicious activity or attempted data breaches.
• Periodic security testing: mbi44 conducts regular penetration testing and security audits carried out by independent cybersecurity experts to identify and address any vulnerabilities.
• Incident response plan: mbi44 has established incident response procedures in place. In the event of a data breach affecting members, we will notify those impacted within a reasonable timeframe in accordance with legal requirements.

While mbi44 takes all reasonable steps to protect your data, no security system can guarantee absolute protection. You also play an important role in safeguarding your account by using a strong password and never sharing your login credentials with anyone.

Mbi44 retains your personal data only for as long as necessary for the purposes set out in this Privacy Policy, or as required by applicable laws and regulations.

In general, our data retention periods are as follows:

• Active account data: Retained for as long as your mbi44 account remains active and for a reasonable period after account closure, for audit purposes and to resolve any disputes that may arise.
• Financial transaction records: Retained for a minimum of 7 years in accordance with applicable financial compliance and anti-money laundering requirements.
• Customer support communication logs: Retained for 3 years for reference and dispute resolution purposes.
• Technical and security log data: Retained for 12 months for security incident investigation and platform monitoring purposes.
• KYC Documents: Retained for the minimum period required by applicable compliance regulations, typically at least 5 years.

As an mbi44 member, you have several important rights regarding the personal data we hold about you. mbi44 is committed to respecting and facilitating the exercise of these rights:

Mbi44 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device by your web browser when you visit a website.

Mbi44 uses several types of cookies for different purposes:

• Necessary cookies (Required): These cookies are essential for the core functionality of the mbi44 platform – including login authentication, session security, and language preferences. The platform cannot function properly without them and they cannot be disabled.
• Performance & analytics cookies: These cookies help us understand how players use the mbi44 platform – which pages are visited most often, how long sessions last, and any technical issues encountered. Data is collected in aggregate and anonymised form.
• Functional cookies: These cookies allow the mbi44 platform to remember your preferences — such as preferred table limits, display language, and other personal settings — to provide a more personalised experience.
• Security cookies: Used to detect and prevent fraudulent activity, helping to keep your mbi44 account secure.

You can control and manage cookies through your web browser settings. Please note that disabling certain cookies may affect the functionality of the mbi44 platform. Third-party cookies used by mbi44's game providers are subject to each provider's own privacy policy.

The mbi44 platform is intended solely for individuals aged 18 and above. mbi44 does not knowingly collect or process any personal information from individuals under the age of 18.

If you are aware of or suspect that any individual under the age of 18 has registered an account or is using the mbi44 platform, please contact us immediately at support@mbi44.im. We will take immediate action to close the account and delete all associated data.

Mbi44 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, new legal requirements, or changes in platform operations.

When we make material changes to this Privacy Policy, we will:

• Updating the "Updated" date at the top of this document.
• Display a prominent notice on the mbi44 platform homepage for at least 7 days after the changes are published.
• Sending email notifications to all registered members regarding significant changes, where applicable.

Continued use of the mbi44 platform after any changes to the Privacy Policy take effect will be considered your acceptance of the updated policy. We encourage you to review this Privacy Policy periodically to stay informed about how mbi44 protects your information.

If you have any questions, concerns or requests relating to this Privacy Policy or the way mbi44 handles your personal data, please reach out to our team through the following channels:

• Email: support@mbi44.im (subject label: "Data Privacy Enquiry")
• Live Chat: Available 24 hours a day, 7 days a week, directly within your mbi44 account

All privacy enquiries will be responded to within 24 to 48 business hours by our trained staff. For requests involving the exercise of formal privacy rights, such as data access or deletion, the response time is within 30 days from the date the request is received.